Body Language - The Hidden Secret of Communicating Successfully
Course Code: MPDBL
Duration: 1 Day
Overview
This course is available on public schedule, closed company on/off site or 1-2-1.
Why is it that some people seem able to consistently communicate better than others? Research has shown that it is because excellent communicators know how to use and interpret their own and other people's non-verbal cues - i.e. body language, gestures, facial expression and tones of voice.
Every time we talk, the body supplements our words with dozens of non-verbal elements. Most people do not realise just how much they use this unspoken language every time they communicate. Psychologists agree that well over 70% of communication occurs non-verbally. Excellent communicators know this and enhance their abilities by using this hidden language of communication success.
This workshop covers those non-verbal elements you need to boost your communication success.
Prerequisites
Everyone who wants to learn to communicate better, build rapport easier and understand other people much better than you do now.
Delegates will learn how to
- Ways to understand other people's body language
- How to use body language positively to improve communication
- Techniques to quickly build rapport
- Understand the 4 Behavioural Styles to be able to tailor your communication for maximum effect with each Style
- Simple but powerful ways to relax quickly in pressured situations
Course Outline
- What is NVC & why is it important?
- Positive & negative body language
- Positive & negative vocals
- 4 Social Styles & questionnaire
- Social Styles strengths & weaknesses
- Interaction & dynamics of the 4 Styles
- The value of relaxation in NVC
- How to relax quickly at work
- Creating rapport verbally & non-verbally
- Building rapport through language
- The 3 Representational Systems & questionnaire
- Using body language to build rapport
- Understanding other people's body language
- Using body language at work
- Questions & summary