Enhancing the Visitors Experience
Course Code: MPDEVE
Duration: 1 Day
Overview
This course is available on public schedule, closed company on/off site or 1-2-1.
Designed specifically for front line staff in businesses, places of interest and tourist attractions, this course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.
Prerequisites
Anyone working in a customer-facing role that wishes to improve their performance when dealing with visitors.
Delegates will learn how to
- A greater awareness of the visitor's perspective and needs
- A greater awareness of themselves; both strengths and improvement areas
- An increase in the opportunity to gain more advanced Customer Care Skills
- The opportunity to work on improvement areas
Course Outline
- A Fresh Look at Your Job Roles
- Getting it Right - Building on your Good Practices
- Developing your Customer Care Skills
- Discussion and Action Points from the morning
- Handling Difficult Situations
- Measuring Visitor Satisfaction
- Summary and Action Planning