Introduction to Account Management
Course Code: MPDIAM
Duration: 1 Day
Overview
This course is available on public schedule, closed company on/off site or 1-2-1.
Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice.
Prerequisites
This course is for those who wish to manage high levels of customer care through their teams. It will concentrate on the benefits of treating customers individually and how to manage this process.
Delegates will learn how to
- An understanding of the value added by Good Customer care
- Knowledge of how to manage Good Customer Care
- An understanding of the need to set standards
- How to develop customer relationships from a business development perspective
Course Outline
- What is Customer Care and what is it's value?
- An Introspective Look at Current Practices
- Managing Good Customer Care
- Setting Standards to Maintain and Increase Profits
- Communication. Asking Questions and Listening
- Summary & Action Plans Agreed