Credit Control
Course Code: MPDCRC
Duration: 1 Day
Overview
This course is available on public schedule, closed company on/off site or 1-2-1.
The aim of this course is to provide managers with an awareness and basic understanding of credit control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on time.
Prerequisites
Anyone wishing to improve their credit control skills.
Delegates will learn how to
- An understanding of the importance of credit control to business success
- Knowledge of credit ratings and credit procedures
- Best practice in debt collection
- Write offs and sanctions for customers
Course Outline
- Coffee & Course Objectives
- "A Sale is not Completed Until The Bill has been Paid" - The Need for Credit Control
- Credit Rating
- Credit Control
- Importance of the Telephone
- Importance of Written Communications
- Customer Sanctions
- Summary & Action Plans Agreed