ITIL Managing Across The Lifecycle
Course Code: ITIL3EMAL
Duration: 5 Days
Overview
This certificate completes the Lifecycle and Capability Streams by focusing on the ancillary knowledge required to implement the lifecycle and manage the necessary skills associated with the use of the lifecycle practices.
This certificate is required in order to be awarded the ITSM Diploma and can only be taken once a student has amassed 17 points.
Successful completion of this module will gain you the final 6 points required for your ITIL ITSM Expert Diploma.
Topics covered include:
- Introduction to IT service management business and managerial issues
- Managing the planning and implementation of IT service management
- Management of strategic change
- Risk management
- Managerial functions
- Understanding organisational challenges
- Lifecycle project assessment
- Understanding complementary industry guidance
