ITIL Planning, Protection & Optimisation
Course Code: ITIL3CPRO
Duration: 5 Days
Overview
This course is aimed at individuals who have responsibilities for designing, planning and managing elements of service delivery ensuring that adequate controls are in place to safeguard the ongoing availability of IT services. The course also looks at best practice approach to service optimisation whilst balancing the need to manage costs.
Successful completion of this module will gain you 4 points towards your ITIL ITSM Expert Diploma.
Topics covered include:
- Service management as a practice.
- Processes across the lifecycle pertaining to the practice elements within planning, protection and optimisation.
- Capacity management as a capability to realise successful service design.
- Availability management as a capability to realise successful service design.
- IT service continuity management as a capability to support overall business continuity management.
- Information security management as part of the overall corporate governance framework.
- Organising for service operation, which describes functions to be performed within planning, protection and optimisation.
- Applying planning, protection and optimisation principles to demand management.
- Risk management.
