ITIL Release, Control & Validation
Course Code: ITIL3CRCV
Duration: 5 Days
Overview
The course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities. This is achieved through acquiring a deeper, working understanding of how key aspects of service transition are practicably put into place across the Service Lifecycle. The course will help individuals understand the specifics of process integration, the roles and responsibilities performed by the key functions, together with an understanding of the impact of business change on the successful planning, management and release of IT services.
Successful completion of this module will gain you 4 points towards your ITIL ITSM Expert Diploma.
Topics covered include:
- Service management as a practice.
- Processes across the lifecycle pertaining to release, control and validation management.
- Change management as a capability to realise successful service transition.
- Service validation and testing as a capability to ensure the integrity and the quality of the service transition.
- Service asset and configuration management as a capability to monitor the state of the service transition.
- Knowledge management as part of enhancing the ongoing management decision support and delivery capability.
- Service request fulfilment and evaluation to ensure meeting committed service level performance.
- Transition planning and support activities.
