ITIL Service Design
Course Code: ITIL3LSD
Duration: 3 Days
Overview
Service Design is for those individuals who require a detailed understanding of the ITIL Service Design phase of the ITIL Core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
Successful completion of this module will gain you 3 points towards your ITIL ITSM Expert Diploma.
Service Design is aimed at:
- IT professionals who are working within, or about to enter, a service design environment – and require a detailed understanding of the processes, functions and activities involved.
- Individuals seeking the ITIL® Expert in IT service management certification.
Course Outline
- An introduction to service design.
- Service design principles.
- Articulating the importance and approach to balanced design.
- Identifying service requirements.
- Describing design activities, aspects and constraints.
- Evaluating design models.
- Service catalogue management.
- Capacity management.
- Availability management.
- Service continuity management.
- Information security management.
- Supplier management.
- Service design technology-related activities.
- Organisation and technology for service design.
- Understanding implementation approaches, challenges, critical success factors and risks.
