ITIL Service Operation
Course Code: ITIL3LSO
Duration: 3 Days
Overview
Successful completion of this module will gain you 3 points towards your ITIL ITSM Expert Diploma.
The target group of the ITIL Service Operation certificate is:
- Individuals who require a detailed understanding of the ITIL Service Operation phase of the ITIL Core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
- IT professionals working within or about to enter a service operation environment and requiring a detailed understanding of the processes, functions and activities involved.
- Individuals seeking the ITIL Expert Diploma in IT service management
This may include, but is not limited to, CIOs, senior IT managers, IT managers and supervisors, IT professionals and IT operation practitioners.
Course outline
- leading discussions on service operations.
- service operations principles.
- service operation processes.
- incident management.
- event management.
- problem management.
- access management.
- request fulfilment management.
- common service operation activities.
- organising service operation functions.
- technology considerations.
- implementation considerations.
