ITIL Service Transition

Course Code: ITIL3LST
Duration: 3 Days

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Overview

Successful completion of this module will gain you 3 points towards your ITIL ITSM Expert Diploma.

The target group of the ITIL Service Transition certificate is:

  • Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL Core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • IT professionals working within or about to enter a service transition environment and requiring a detailed understanding of the processes, functions and activities involved.
  • Individuals seeking the ITIL Expert in IT service management for which this qualification is one of the six prerequisite modules.

Course outline

  • An introduction to service transition.
  • Service transition principles.
  • Service transition processes.
  • Change management.
  • Service asset and configuration management.
  • Release and deployment management.
  • Service validation and testing.
  • Evaluation.
  • Knowledge management.
  • Service transition related activities.
  • Organisation and technology for service transition.
  • Understanding implementation approaches, service transition roles, challenges, critical success factors and risks.