Maintaining Troubleshooting and Supporting Windows Vista Computers

Course Code: MS51185119
Duration: 5 Days

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Overview

This instructor-led event provides delegates with the knowledge and skills to successfully maintain, troubleshoot and Deploy Windows Vista computers in an enterprise environment. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers.

Days 1 to 3 Course M5118 - Maintaining and Troubleshooting Windows Vista Computers - this event gives the delegates the skills to Maintain and Troubleshoot Windows Vista Computers

Days 4 & 5 Course M5119 - Supporting Windows Vista Computers with Desktop Images and Application Packages - this events gives the delegates the skills to use a Windows Vista operating system image and application package deployment infrastructure

Pre-Requisites

The skills and knowledge required for a delegate to attend this course are:

  • Experience supporting previous versions of the Windows operating system.
  • Experience running commands from a command window, such as the DOS command prompt.
  • Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
  • Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
  • Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.

    • In addition, it is recommended, but not required, that students have completed the following courses:

    • M5115: Installing and Configuring the Windows Vista Operating System
    and
    • M5116: Configuring Windows Vista Mobile Computing and Applications

    Alternatively delegates can attend the combined

    • M5115-5116 Installing and Configuring Microsoft Windows Vista

    Outline

    Troubleshooting Methodology

    • Overview of a Troubleshooting Methodology
    • Overview of Troubleshooting Stages
    • Troubleshooting Component Areas

    Troubleshooting Operating Systems

    • Overview of the Windows Vista Startup Process
    • Troubleshooting the Windows Vista Startup Process with Windows RE
    • Troubleshooting O/S Services

    Troubleshooting Hardware

    • Overview of Troubleshooting Hardware
    • Dealing with Physical Failures
    • Dealing with Device Driver Failures
    • Troubleshooting Printing in Vista
    • Troubleshooting Microsoft BitLocker Protected Computers

    Troubleshooting Networks

    • Determining Network Settings
    • Troubleshooting Network Connections

    Troubleshooting Security Issues

    • Overview of User Account Control
    • Troubleshooting User Account Control
    • Implementing Windows Firewall
    • Implementing Windows Defender

    Troubleshooting Applications

    • Windows Application Troubleshooting
    • Web Application Troubleshooting

    Maintaining and Optimizing Windows Vista

    • Maintaining Windows Vista
    • Optimizing Windows Vista Performance
    • Monitoring Windows Vista

    Preparing to Apply Desktop Images

    • Identifying the Support Scenarios
    • Preparing the Target Computer
    • Backing up the User State

    Supporting Computers with Desktop Image

    • Obtaining the Desktop Image
    • Verifying the Desktop Image Application

    Restoring and Validating User State

    • Restoring User State
    • Verifying User State

    Preparing to Install an Application Package

    • Preparation Steps for Installing an Application Package
    • Testing Application Packages

    Creating and Deploying an Application Installation Package

    • Application Package Deployment Methods
    • Creating the Application Packages

    Troubleshooting Application Installations

    • Application Installation Troubleshooting Techniques

    Certification

    This event prepares the delegates for:

    • 70-622 ITPRO - Microsoft Desktop Support - Enterprise Exam