Windows 7 Enterprise Desktop Support Technician Workshop

Course Code: MS503316292
Duration: 5 Days

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Overview

This course combines MS50331 (previously MS6293) and MS6292 into a 5 Day course to provide delegates with the appropriate skills for supporting Windows 7 in the Enterprise and also to prepare individuals for the certification exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician.

Please ensure you meet the pre-requisites for both parts of this course.

Also available as individual courses:

Part One – M6292 – Installing and Configuring Windows 7 Client

Profile

This three-day instructor-led course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing.

Audience Profile

This course is intended for IT professionals who are interested in:

  • Expanding their knowledge base and technical skills about Windows 7 Client.
  • Acquiring deep technical knowledge of Windows 7.
  • Learning the details of Windows 7 technologies.
  • Focusing on the “how to” associated with Windows 7 technologies.
  • Most of these professionals use some version of Windows client at their work place and are looking at new and better ways to perform some of the current functions.

Delegates will learn how to:

  • Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
  • Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
  • Configure file access and printers on a Windows 7 client computer.
  • Configure network connectivity on a Windows 7 client computer.
  • Configure wireless network connectivity on a Windows 7 client computer.
  • Secure Windows 7 client desktop computers.
  • Optimize and maintain the performance and reliability of a Windows 7 client computer.
  • Configure mobile computing and remote access settings for a Windows 7 client computer.

Prerequisites

  • Experience installing PC hardware and devices.
  • Basic understanding of TCP/IP and networking concepts.
  • Basic Windows and Active Directory knowledge.
  • The skills to map network file shares.
  • Experience working from a command prompt.
  • Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server.
  • Basic understanding of security concepts such as authentication and authorization.
  • An understanding of the fundamental principles of using printer

Please Note: If you attend a course and do not meet the pre-requisites you may be asked to leave.

Skills

Module 1: Installing, Upgrading, and Migrating to Windows 7

This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7. Preparing to Install Windows 7; Performing a Clean Installation of Windows 7; Upgrading and Migrating to Windows 7; Performing Image-based Installation of Windows 7; Configuring Application Compatibility; Lab : Installing and Configuring Windows 7 (Migrating Settings by using Windows Easy Transfer; Configuring a Reference Image of Windows 7; Deploying a Windows 7 Image)

Module 2: Configuring Disks and Device Drivers

This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired. Partitioning Disks in Windows 7; Managing Disk Volumes; Maintaining Disks in Windows 7; Installing and Configuring Device Drivers; Lab : Configuring Disks and Device Drivers (Configuring Disks; Configuring Disk Quotas; Updating a Device Driver)

Module 3: Configuring File Access and Printers on Windows 7 Client Computers

This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing. Overview of Authentication and Authorization; Managing File Access in Windows 7; Managing Shared Folders; Configuring File Compression; Managing Printing; Lab : Configuring File Access and Printers on Windows 7 Client Computers (Creating and Configuring a Shared Folder for All Users; Configuring Shared Access to Files for Specific Users; Creating and Sharing a Printer)

Module 4: Configuring Network Connectivity

This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity. Configuring IPv4 Network Connectivity; Configuring IPv6 Network Connectivity; Implementing Automatic IP Address Allocation; Troubleshooting Network Issues; Lab : Configuring Network Connectivity (Configuring IPv4 Addressing; Configuring IPv6 Addressing; Troubleshooting Network Connectivity)

Module 5: Configuring Wireless Network Connections

This module describes key wireless network technologies and how to configure wireless network components and the Windows 7 elements that are necessary to access wireless networks. Overview of Wireless Networks; Configuring a Wireless Network; Lab : Configuring Wireless Network Connections (Determining the appropriate configuration for a wireless network; Troubleshooting Wireless Connectivity)

Module 6: Securing Windows 7 Desktops

This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8. Overview of Security Management in Windows 7; Securing a Windows 7 Client Computer by Using Local Security Policy Settings; Securing Data by Using EFS and BitLocker; Configuring Application Restrictions; Configuring User Account Control; Configuring Windows Firewall; Configuring Security Settings in Internet Explorer 8; Configuring Windows Defender; Lab : Configuring UAC, BitLocker, and AppLocker (Using Action Center; Configuring Local Security Policies; Encrypting Data; Configuring AppLocker); Lab : Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender (Configuring Windows Firewall; Configuring Internet Explorer 8 Security; Configuring Windows Defender)

Module 7: Optimizing and Maintaining Windows 7 Client Computers

This module describes how to use the monitoring and configuration tools to obtain information about Windows 7 performance and how to troubleshoot performance and reliability problems. Maintaining Performance by Using the Windows 7 Performance Tools; Maintaining Reliability by Using the Windows 7 Diagnostic Tools; Backing Up and Restoring Data by Using Windows Backup; Restoring a Windows 7 System by Using System Restore Points; Configuring Windows Update; Lab : Optimizing and Maintaining Windows 7 Client Computers (Monitoring System Performance; Backing Up and Restoring Data; Configuring System Restore Points; Configuring Windows Update)

Module 8: Configuring Mobile Computing and Remote Access in Windows 7

This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7. Configuring Mobile Computer and Device Settings; Configuring Remote Desktop and Remote Assistance for Remote Access; Configuring DirectAccess for Remote Access; Configuring BranchCache for Remote Access; Lab : Configuring Mobile Computing and Remote Access in Windows 7 (Configuring Power Options; Configuring Remote Desktop; Configuring DirectAccess; Configuring BranchCache)

Part 2 – M50331 – Enterprise Desktop Support Technician Windows 7 – Workshop

Profile

This two-day instructor-led workshop is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this workshop, students learn how to troubleshoot Windows 7 installation, Application Installation, Network Connectivity issues, as well as monitor and manage not only desktop PC’s but laptops as well.  Resolution of hardware failures, troubleshooting security issues within file encryption, IE 8, Windows Defender, as well as configuring Windows 7 to comply with patching solutions. Students spend the majority of their time troubleshooting and resolving issues in a Lab environment to assist with real life situations.

Audience Profile

This course is intended for IT professionals who are interested in:

  • Expanding their knowledgebase and technical skills about Windows 7 Client.
  • Acquiring deep technical knowledge of Windows 7.
  • Learning the details of Windows 7 technologies.
  • Focusing on the skills and techniques required to support Windows 7 technologies.
  • Most of these professionals will support end users running Windows 7 at their work place and are looking at new and better ways to perform some of the current functions.

Prerequisites

  • Experience installing PC hardware and devices.
  • Basic understanding of TCP/IP and networking concepts.
  • Basic Windows and Active Directory knowledge.
  • The skills to map network file shares.
  • Experience working from a command prompt.
  • Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server.
  • Basic understanding of security concepts such as authentication and authorization.
  • An understanding of the fundamental principles of using printer

Please Note: If you attend a course and do not meet the pre-requisites you may be asked to leave.

Delegates will learn how to:

  • Identify and troubleshoot areas of concern during software installation
  • Windows 7 Licensing
  • Application Compatibility
  • Configuring and working with images
  • Identify and troubleshoot networking issues, including password problems, computer trusts, logon compliance, identifying the scope of network issue, name resolution issues, network printer issues
  • Identify and resolve problems using Event Viewer, Hard Drive issues, Memory issues
  • Identify and resolve concerns around Wireless & VPN connectivity
  • Securing & configuring Internet Explorer 8
  • File encryption management
  • Software update configuration and compliance