ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, implementation and assessment tools.

Service Management: ITIL

With ITIL v3 comes a new qualification scheme based on the individuals gaining credits for each course taken. Not sure about your correct path through the new qualifications? View details of the new ITIL V3 Credit Scheme.

A full range of public scheduled courses are available through a comprehensive network of training centres nationally. We also offer closed company and tailored courses which can be delivered on or off client site. Accredited courses are available where delegates require certification, or where knowledge and/or budgets are primary objectives and a number of staff require training, courses can be tailored specific to an organisation's requirements.

• Version 3

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• Operational Support & Analysis
• Planning, Protection & Optimisation
• Release, Control & Validation
• Service Offerings & Agreements

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• Continual Service Improvement
• Service Design
• Service Operation
• Service Strategy
• Service Transition

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• Managing Across The Lifecycle

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